Call Recording & Archiving
Automatically store QA-reviewed calls with detailed notes and compliance tracking.
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Call Chex – Intelligent QA for Call Centers
Automated QA Workflows Smart Scoring of Agent Calls Compliance Monitoring at Scale Improve CX & Operational Efficiency
Call Chex – QA Platform is a comprehensive quality assurance solution designed to evaluate and optimize call center performance. It streamlines QA workflows through automation, enabling efficient monitoring, scoring of agent interactions, and identification of performance gaps. The platform ensures adherence to compliance standards, provides actionable insights through analytics, and supports large-scale operations with scalability and reliability. With features like real-time feedback, customizable scorecards, and detailed reporting, Call Chex empowers supervisors to drive continuous improvement and enhance the overall customer experience.
Manual quality checks across thousands of calls per day were inconsistent and time-consuming. The client needed a centralized, scalable solution to:
Automatically store QA-reviewed calls with detailed notes and compliance tracking.
Generate exportable QA reports tailored for audits, coaching, and insights.
Monitor and manage QA performance seamlessly across multiple teams and shifts.
Speed up agent performance reviews with real-time alerts and feedback loops.
The QA process became 4x faster and more consistent. Management could now spot training needs instantly, track improvements over time, and ensure 100% compliance coverage—all from a centralized platform. Agent performance improved by 32% within the first quarter of deployment.
